How do I check on my order?

Cancel Order

To cancel your order, click the red X icon labeled Cancel Order.

This will cancel your order in both our website system and our shipping system. A $20 cancellation fee applies.

Orders can be cancelled from the time the order is placed until 4 days before the hatch date. Once an order is awaiting shipment, has shipped, or has already been cancelled, it can no longer be cancelled online.

Reschedule Order

To change your hatch date, click the blue calendar icon labeled Reschedule Order.

You will be shown new hatch dates where all of the poultry on your order are available to hatch and ship together. Select the new hatch date you would like, review the changes, and confirm the reschedule.

A $20 rescheduling fee applies. This fee will be added to your order and updated in our shipping system.

Orders can be rescheduled from the time the order is placed until 4 days before the hatch date. This option is not available once an order is awaiting shipment, has shipped, has been cancelled, or has a verification hold.

Modify Order

To make changes to the items on your order, click the green edit icon labeled Modify Order.

This will take you to the order editing page. From there, you may be able to increase quantities on existing items, add up to 5 new products, add Marek’s vaccination if available, and optionally reschedule to a different hatch date.

A $20 modification fee applies. Shipping will also be recalculated based on the updated order.

Orders can be modified from the time the order is placed until 4 days before the hatch date. This option is not available once an order is awaiting shipment, has shipped, has been cancelled, or has a verification hold.

Edit Shipping Address

To update your shipping address, click the small blue pencil icon next to the shipping address.

Enter the corrected shipping address and save your changes. The address will be validated before it is updated on the order. Once saved, the shipping address will be updated in both our website system and our shipping system.

Please note that live poultry must be shipped to a physical address. We cannot ship live poultry to a PO Box.

Address changes are only available while the order is still on hold, at least 4 days before the hatch date, before the packing slip has been printed, and when there is no verification hold on the order.

For Rhode Island orders, the website will also enforce the state’s 12-chick minimum requirement.

Submit Loss Claim

To report a shortage or loss, click the orange LifeBuoy icon labeled Submit Loss Claim.

You will be able to review each item on your order and adjust the quantity received. Once submitted, a support ticket will be created for our team to review.

Only one loss claim can be submitted per order.

Loss claims are available 1–7 days after the hatch date and only when the order status is marked as shipped. If a loss claim has already been submitted, this option will no longer be available.

Write Product Reviews

To leave a review, click the yellow star icon labeled Write Product Reviews.

You will be able to leave a review for each product on your order. Reviews include a 1–5 star rating, title, and written comments. You may also be able to edit or delete reviews you have already submitted.

Reviews with written text may go through moderation before they are published.

Product reviews are available 5 or more days after the ship date and only when the order status is marked as shipped.