Please note that sexing day-old poultry is not an exact science, and this is why we guarantee 90% accuracy when ordering sexed chicks.
If you order sexed chicks and over 10% of the chicks you order turn out to be the incorrect gender, please let us know and you may be eligible for a credit.
Sexing errors can only be reported when the chicks are at least 10 weeks of age, but no later than 18 weeks of age. We are not able to issue a credit for any reason on chicks that are over 18 weeks of age.
You can easily report a sexing error on our website. To do so,
- Navigate to My Account then Orders -
- Click the "Sexing Claim" button next to your order. Assuming your birds are between 10 and 18 weeks of age, you will see this option.
- Complete the form by letting us know the number of correctly sexed birds you have on your order (we often include extras).
For more information on our Sexing Guarantee, please check out our Terms and Conditions.