What is your shipment guarantee? How do I report a shipping loss?

Our Arrive Alive Guarantee

We guarantee that your ordered number of birds arrive alive, healthy, and true to breed. We often include extra chicks when possible, and these extras may help cover any loss that occurs during shipping.

If you experience a shortage or shipping loss, you can submit a loss claim through your online account for our team to review.

Report losses as soon as possible

Please report any shipping loss as soon as possible after your order arrives. Loss claims are submitted through your online account and are reviewed by our customer service team.

Completing the loss claim

The loss claim form will show the items on your order. To report a shortage, adjust the quantity received for each item.

Once submitted, the form will create a support ticket for our team to review. After we receive your claim, we will review the details and follow up with you.

Only one loss claim can be submitted per order, so please make sure the quantities entered are accurate before submitting.

Claim Reviewed

After your loss claim is submitted, our customer service team will review the claim details.

Support Ticket Created

Submitting the claim creates a support ticket so our team can follow up with you.

Extras May Be Included

We often include extra chicks when possible, and these extras may be considered when reviewing shortages.