If you want to check on your order the best place to do so is on our website.
Simply go to My Account, then Orders, and you will see all the orders you have placed with us.
From here, you will see the current order status, your scheduled hatch date, and any order management options available (such as filing a loss claim or canceling the order).
Orders statuses can be any of the following -
- Scheduled - your order is scheduled to hatch and ship on an upcoming date.
- Shipping Soon - this means that your order is scheduled to ship within the next business day.
- Shipped - this means that your order has shipped. You should have a tracking number in the shipment confirmation email that contains the details.
- Cancelled - your order is cancelled in our system.
My order is scheduled to hatch and ship today, what is the status?
If your order is scheduled to ship today, it should have a "Shipping Soon" status in My Account -> Orders. You will automatically receive your tracking number via email as soon as it is available. In the event that we are not able to ship your order due to a short hatch or logistical reasons, we will send you a rescheduled date email generally in the evening of your scheduled shipping date.